RECOGNITION AND COACHING
How powerful is recognition? It is so powerful it can make or break your department or company.
It's simple math:
Recognition = Engagement
Engagement = Productivity
Productivity = Results
All the above = Retention of top performers
Once all human needs are met, recognition is even more powerful then benefits and money. I am not even talking about formal awards. A simple thank you delivered informally in a conversation or email goes a long way. When someone does something really amazing the most powerful way to motivate is letting Sr. Leadership know and having them say thank you. Even those that hate being called out like me, are impacted deeply by it. It is the backbone to how I have created and retained A teams.
The leaders job is to communicate the goals clearly. Share results of research and metrics. Tie compensation to results with clear development plans and coaching. Help guide their employees all year long with weekly one on ones and quarterly development plans updates. If you tie their success to the goals and they see windfalls, they’ll understand that corporate success is closely related to their efforts in supporting the brand.
Recognition and coaching is what sets me apart. I was asked to lead an initiative to take a department suffering low engagement sores and move the needle. Within one year, I raised them 9% through coaching management and the "I heart" campaign. Employees know the real deal and love to feel empowered, motivated and appreciated.
The program was noticed by other departments and would lead to global adoption throughout Cox. I am not one that likes to be recognized but am proud of the Impact Employee of the Year (and Quarter) I received.
Awarded: Impact Employee of the Year
Awarded: Impact Employee of the Quarter
Why show you this award?
Fun fact: I designed it!